Data Deletion Policy

1. Delete an app account

• Open Connect and go to Settings.
• Open the account-deletion screen and choose Delete account.
• Type DELETE when prompted and confirm.
• Your profile is marked deleted and deactivated, your public Supplier Posts and Designer Requests are hidden, and you are signed out.

2. Ten-day deletion period

The backend schedules permanent deletion processing for after 10 days. During this period, the account remains deactivated and public content remains hidden. The deletion process removes owned public Posts and Requests, saved items, follows, notifications, push tokens, notification settings, likes, comments, shares, responses, and known user-folder media, then deletes the authentication user and anonymises the core profile.

The 10-day period is a scheduled processing point rather than a promise that every provider backup is erased at the exact same moment. Temporary residual copies may remain in protected backups or logs until their normal overwrite cycle.

3. Records that may be retained or anonymised

• Messages and conversation structure where removal would damage the record or rights of other participants; the deleted profile is anonymised where appropriate.
• Company, subscription, accounting, fraud, safety, report, audit, and legal-claim records where retention is required or reasonably necessary.
• Minimal suppression information needed to honour an unsubscribe or prevent abuse.
• Backups, security logs, and provider records kept temporarily under restricted access.

4. Private and Company content

Company-owned content, Company audit records, and content required for other authorised participants may remain under Company control or be anonymised rather than deleted. Ask your Company Owner or Admin about Company records. By Blue Jones will still consider a valid privacy request under applicable law.

5. Apple subscriptions

Deleting your Connect account does not cancel an Apple subscription. Cancel separately through Settings > your name > Subscriptions. Apple controls its transaction and refund records.

6. Delete a waitlist record

Email connect@bybluejones.com from the address you joined with and ask to be removed. We will remove the active waitlist record and retain only what is legally or technically necessary to document or honour the request.

7. Email deletion request

If you cannot access the app, email connect@bybluejones.com with the subject “Connect data deletion”. Send the request from the account email where possible. We may request proportionate identity verification before acting, but will not ask for your password.

8. Scope and exceptions

Deletion rights are subject to lawful exceptions, including freedom of expression, legal obligations, accounting, public interest, security, fraud prevention, and the establishment, exercise, or defence of legal claims. Where we cannot delete a record, we will restrict or minimise it where appropriate and explain the legal basis on request.

9. Response time

Privacy requests are normally answered within one month, subject to lawful extension. In-app deletion starts immediately and schedules the backend deletion process as described above.

10. Complaints

If you believe a deletion request has not been handled properly, contact us first. You may also complain to Datatilsynet or another competent data-protection authority.